Yulia Abramova
My name is Yulia Abramova, specialist coach in the service sector. I've been doing this for over 20 years old accompanying small and large businesses to transform their way of thinking, deciding, and growing, because sustainable results start with mindset. I work with leaders and teams to raise quality standards, strengthen communication, and develop emotional intelligence applied to daily life. At the same time, I support marketing with real tracking: I analyze data, identify opportunities, and adjust the strategy so that growth is measurable. I do not work in an outsourcing format: I work in co-sourcing, by becoming part of your team and building from within. I integrate artificial intelligence to automate processes, create content that stands out, and free up time from routine, so we can focus on what's important: vision, direction, and purposeful execution. If you're looking for a partnership that will make a before-and-after difference, let's connect.
Experience and emotions impact more than you think.
That's why everything that happens starts with you
Years of experience
0 +
My approach
I work with service companies —restoration, health, fitness, hospitality, mobility, and well-being, to make every interaction an experience that the customer remembers, recommends, and wants to repeat. I believe in WOW effect with emotional marketing and experience design: from the message and the purchase journey to the details of the space that generate trust (colors, sounds, lighting, and shapes).
Additionally, I train teams to read needs, present services with empathy, confidently resolve objections, and close deals that exceed client expectations. I also unlock the potential of emotional intelligence in each person, teaching them to be more approachable, multimodal, decisive, and empathetic during communication.
My achievements
My achievements are not “isolated milestones”: they are proof of an approach that combines strategy, commercial discipline and innovation to convert ideas into profitable and sustainable projects, always with close execution and oriented towards measurable results.
- Since 2014, I have been directing my marketing agency in Russia, working with service businesses and commercial equipment.
- I created a online school for managers of veterinary clinics and I reached €100,000 a year selling online courses.
- I invest in startups and I am currently developing an AI assistant to respond to customers on social media in a natural and human way.
- I am ICF-certified coach, with a practical approach for leaders and teams.
What do I offer?
My Services
TEAM TRAINING
MARKETING
Online course for hotels
The course is a hands-on program for hotel and apartment complex managers and teams who want to turn service into a real competitive advantage. Today, guests don't just evaluate the room: they evaluate how they felt in every interaction, from check-in to check-out.
With a method structured in 5 steps, you will learn to create a consistent and memorable experience, elevating the perception of quality without complicating operations or increasing costs.
- Raise the service quality without increasing operating costs
- Generate more positive reviews on online platforms
- Increase organic recommendations
Increase the rate of repeated guests
Testimonials and Reviews
Satisfaction index achieved
0 %
Visionary Projects Completed
0 +
Tertyshnyy Valery (Kharkiv). Chief Physician of the Veterinary Clinical Center.
Thank you very much for the course material, it's simple and clear, for chief physicians. Everything that was unclear or not working is now filed away, and there's little left to do: implementation. I enjoyed the atmosphere, the interactive and dynamic communication, the tasks, the case analysis, and your suggestions. Thanks for sharing your knowledge and experience! Good luck, and keep up the optimism when working with clients! https://centrvet.com.ua/
Olga Konkova (Yaroslavl). Head of the veterinary clinic "A Million Friends".
Julia, thank you very much for our training. It was very interesting and useful. I would like to highlight the pleasant atmosphere. To be honest, it was a pleasure to study with you. I learned a lot and saw my mistakes more clearly. It was important for me that the examples and tasks were based on practical work. The quality of service improved noticeably after the first class. Thank you for teaching my employees to love customers with a smile and enthusiasm! http://1000000druzey.ru
Ekaterina Batrakova (Yoshkar-Ola) . Head of the veterinary clinic "Artemida +"
Yulia, you are a real discovery for our clinic and for me personally. You taught us to treat each client individually, to be kind and positive in our work, and to not be afraid to present our services and prices. A very important part of this training is learning to resolve conflicts, and now we don't avoid them, we aren't afraid of them, and we resolve them as quickly as possible. Thank you very much for your professionalism, talent, and patience. https://artemidaplus.ru
Vera Korosteleva (Perm). Manager of a fur coat salon.
Working with Julia is a real pleasure because you realize you're working with a true professional, willing to adapt the program to the specific needs and goals of the company. Additionally, she offers flexible working hours and the possibility to choose from various training programs.
After the training, some employees' confidence has increased and their sales have improved. There is a positive dynamic in understanding the sales stages and customer types, which, with continued training, can serve as a foundation for future skills.
Julia is a kind and cheerful woman, filled with the energy of success and confidence. http://evameha.ru/.
Maria Pyatigorets (Crimea). Head of the veterinary clinic "KVC24".
I am a chief physician, so I have to resolve not only my own conflicts and dissatisfactions but also my colleagues' problems when dealing with clients. The classes have helped me to start choosing an individual approach for each client and to kindly treat even the conflictive party (I helped draft a complaint letter to the owner, demonstrating our kind stance). In general, the classes helped me to start preventing conflicts during appointments and in general, because I learned that an individualized approach to each person and each situation solves many problems. I have also started to approach clients (to the extent that I am comfortable), act more freely, give praise, and talk about other topics that allow owners to relax during appointments and be more receptive to the information I present. https://квц24.рф
Pasichenko Alfiya (Perm). Deputy Director of the Klyk+ Veterinary Clinic
We started working with Yulia in November 2014 on a specific task: «ambience» and service for managers at the reception. But after the successful implementation of a project, we could not stop. Together, we drafted a standards manual for administrative and medical staff. We launched a project to train physicians in basic service maintenance skills. The results of the work with the staff have met all our expectations: better understanding of communication processes, customer orientation, friendliness, increased role flexibility and greater ease in dealing with different situations in a positive and positive way. At the same time, we were looking for a marketing specialist, but after a long process of negotiations with several companies, we decided to launch marketing with Julia. Now everything runs like a Swiss watch: fast, efficient and creative. And, most importantly, the ideas don't run out; Julia is an inexhaustible engine. https://new.vk.com/bk.perm.
Marina Morozova (Moscow). Head of the "Aibolit +" Veterinary Clinic.
We met Julia over three years ago. She is a very positive person and an excellent coach! It's a pleasure to communicate with her, and her training is always simple and understandable. Her advice helps us a lot, and we will try to apply it in our work. I liked her ability to understand a person and their mood, emphasizing the positive aspects, not the negative ones. Good luck in your future work, and thank you very much for your training! https://vet-dom.ru/
Efimova Kseniya (Perm). Head of the Procurement Department of the Metal Rolling Division.
During the training, I liked the coach's activity and their quick integration into the business details. The presentation of the material was not boring; the training was intense. I liked the conclusions about employees, their characteristics, and areas for growth.
As a result of the training, employees gained greater confidence and began to think about how to engage in dialogue and what could be improved in negotiations. There was more initiative in decision-making and the number of consultations decreased. The coach, as a person, energizes us and at the same time gives us very important advice for improving our work. http://kvin.ru/
I am a chief physician, so I have to resolve not only my own conflicts and dissatisfactions, but also my colleagues' problems in dealing with clients. The classes have helped me start to choose an individual approach for each client and to treat even the conflictive party with kindness (I helped draft a complaint letter to the owner, demonstrating our kind stance). Overall, the classes helped me to start preventing conflicts in appointments and in general, because I learned that an individualized approach to each person and situation solves many problems. I have also started to connect with clients (to the extent that I feel comfortable), to act more freely, to praise, and to talk about other topics that allow owners to relax during appointments and be more receptive to the information I present.
Maria Pyatigorets (Crimea).
We met Julia over three years ago. She is a very positive person and an excellent coach! It's a pleasure to communicate with her, and her training is always simple and understandable. Her advice helps us a lot, and we will try to apply it in our work. I liked her ability to understand a person and their mood, emphasizing the positive aspects, not the negative ones. Good luck in your future work, and thank you very much for your training! https://vet-dom.ru/
Marina Morozova (Moscow)
We started working with Yulia in November 2014 on a specific task: "ambience" and service for managers at the reception. But after the successful implementation of a project, we could not stop. Together, we drafted a standards manual for administrative and medical staff. We launched a project to train physicians in basic service maintenance skills. The results of the work with the staff have met all our expectations: better understanding of communication processes, customer orientation, friendliness, increased role flexibility and greater ease in dealing with different situations in a positive and positive way. At the same time, we were looking for a marketing specialist, but after a long process of negotiations with several companies, we decided to launch marketing with Julia. Now everything runs like a Swiss watch: fast, efficient and creative. And, most importantly, the ideas don't run out; Julia is an inexhaustible engine. https://new.vk.com/bk.perm.
Pasichenko Alfiya (Perm)
Working with Julia is a real pleasure because you realize you're working with a true professional, willing to adapt the program to the specific needs and goals of the company. Additionally, she offers flexible working hours and the possibility to choose from various training programs.
After the training, some employees' confidence has increased and their sales have improved. There is a positive dynamic in understanding the sales stages and customer types, which, with continued training, can serve as a foundation for future skills.
Julia is a kind and cheerful woman, filled with the energy of success and confidence. http://evameha.ru/.
Vera Korosteleva (Perm)
Julia, thank you very much for our training. It was very interesting and useful. I would like to highlight the pleasant atmosphere. To be honest, it was a pleasure studying with you. I learned a lot and saw my mistakes more clearly. It was important to me that the examples and tasks were based on practical work. The quality of service improved noticeably after the first class. Thank you for teaching my employees to love customers with a smile and enthusiasm! http://1000000druzey.ru
Olga Konkova (Yaroslavl)
Thank you very much for the course material, which was simple and clear for the lead doctors. Everything that was unclear or not working is now filed away and there's little left to do: implementation. I enjoyed the atmosphere, the interactive and dynamic communication, the tasks, the case analysis, and your suggestions. Thank you for sharing your knowledge and experience! Good luck and keep up the optimism in working with clients! https://centrvet.com.ua/
Tertyshnyy Valery (Kharkiv)
During the training, I liked the coach's activity and their quick integration into the business details. The presentation of the material was not boring; the training was intense. I liked the conclusions about employees, their characteristics, and areas for growth.
As a result of the training, employees gained greater confidence and began to think about how to engage in dialogue and what could be improved in negotiations. There was more initiative in decision-making and the number of consultations decreased. The coach, as a person, energizes us and at the same time gives us very important advice for improving our work. http://kvin.ru/
Efimova Kseniya (Perm)
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